If you have an emergency use this page instead: Click here if you have an emergency.


Step 1: Search the Knwledgebasee.

Search our knowledge with your question. This is the QUICKEST way to get the answer and support you are looking for.


Step 2: Submit a Ticket.

If you couldn’t find the answer you were looking for in our support centre then you should a ticket. Level 1, 2 and 3 problems are all covered by ticket support. If you have a question that cannot be answered over the phone then a ticket must be created, or if your issue requires us to see logs and traces then please paste these in a ticket for a quicker resolution. Submit a ticket here. Ticket support is one of the quickest and best ways to gain support; most tickets are answered within the hour during business hours, and within a few hours after hours.


Step 3: Email for Support.

If you want a quicker response than tickets then email support for level 1 and 2 problems at


Technical Support

General Support (Standard Hosting) 
 9:00am – 5:00pm 
 My Support

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