If you have an emergency use this page instead: Click here if you have an emergency.
Step 1: Search the Knwledgebasee.
Search our knowledge with your question. This is the QUICKEST way to get the answer and support you are looking for.
Step 2: Submit a Ticket.
If you couldn’t find the answer you were looking for in our support centre then you should a ticket. Level 1, 2 and 3 problems are all covered by ticket support. If you have a question that cannot be answered over the phone then a ticket must be created, or if your issue requires us to see logs and traces then please paste these in a ticket for a quicker resolution. Submit a ticket here. Ticket support is one of the quickest and best ways to gain support; most tickets are answered within the hour during business hours, and within a few hours after hours.
Step 3: Email for Support.
If you want a quicker response than tickets then email support for level 1 and 2 problems at firstname.lastname@example.org
General Support (Standard Hosting)