FAQs

Welcome to CubeTech’s FAQ section. If you have question about our service and software, you should find the answers below. If you are still unsure please feel free to contact us at enquiries@cubetech.com.au.

Why should I backup my data offsite?

There are many reasons why you should back your important data offsite, here is brief explanation of why.

• Automatic – Once set up, you wont have to worry about the back it will run automatically and if an issue arises, we’ll let you know.
• Secure – Privacy is Paramount, your data is transferred and stored in bankgrade encryption. Meaning, if you wanted us to view your data, we cant.
• Cost Effective – We all like the best for less. Well online backup is a new technology that is going from strength to strength.
• Offsite – No matter what happens at home or at work, you’ll be happy to know that your data is in great care. Our Data centres are controlled and regulated with your data backed up under our 3 tier rentention policy.
• Online – No matter, when or where you need it. You can log in and get your important data back.

What Does 5GB get you?

Many of you will be sitting there wondering is 5GB enough to back up everything you have? More importantly we need to explain what a GB (gigabyte) is and to do that we will compare it to milk. Well 1 Gigabyte is 1000MB (megabytes) much like in 1 Litre there is 1000mL. Make sense? So with that explained 5GB equates to 5000MB, here is a break down of the possibilities;

*An average photo size is 2MB. This can can fluctuate dependent on many factors and the photo size can be from 100KB and up to 15MB in size.
*An average mp3 file has a file size of 5MB in size. The size of the audio file can fluctuate on many factors and the size can be from 1MB to 10MB.

Can CubeTech staff access my files?

With CubeTech’s system each user has a unique username and password and with this each user creates their own encryption key. This encryption key ensures that while your data is securely stored at our data server, only you have access to decrypt your files. In fact, even our most privileged CubeTech’s systems administrators do not have the ability to decrypt and view your data. Your data is completely safe and private at all times.

Is it Secure?

If your transferring sensitive bank data or personal information you dont want 3rd parties intercepting or accessing your information. With CubeTech’s software it employs bank grade encryption for transfer of data between your computer and our server. The same level of encryption is also applied to your data before it is sent to our servers. This encryption key is known only to you and is not stored by CubeTech. Without it the backup files are useless to anyone.

How do I backup?

Once your backup is scheduled, the backup job will start automatically at the desired time. See our Quick Start Guide for details on how to configure a backup job.

What should I backup?

That is the million dollar question and this is the one decision you will need to figure out yourself. The simple rule that we employ is “When in doubt, back it up”. With this in mind, you should look at each folder: holiday photoes, emails, invoices, uni work, school work etc. If its important or your not sure back it up. Because if it does come to the point that the file is lost and you need it, wouldn’t it be great to know that you can click a few buttons and have the file back?

How do I know my backups are working?

After each backup job is run, you’ll receive a full email report, listing all the files that have been backed up. CubeTech’s support team also monitors the status of backups and the software itself has inbuilt file verification.

What internet connection do i need?

A broadband or ‘always-on’ connection is recommended, however a dial-up connection can also be used thanks to our In-File Delta technology.

How can I backup a large data set?

Should your initial upload contain a large amount of data to backup, it could take considerable time to perform the first full backup across your Internet connection. Using the Seed Loading facility, your backup set can be first copied to a removable hard drive or DVD, then transported directly to our data centre. Your files will then be loaded onto to our servers. Please contact us for more details if this service is applicable to your needs.

How much are my files compressed before being uploaded?

The compression ratio of your files depends upon their content, however most documents are compressed to 25-50% of their original size.

What is In-File Delta?

In-File Delta technology allows for the backup of very large files over low speed internet connections. When the backup job runs, a delta file containing only changes made to the files in your backup set is generated. As it is these files that are uploaded, bandwidth and data transfer requirements are kept to a minimum.

I have a laptop computer that is not always connected to the internet, can I still use your service?

Absolutely! CubeTech’s Off-line backup feature is designed for notebook users who are off-line most of the time and cannot rely on backup schedule to backup regularly. The backup interval allows a notebook user to specify the interval between backups. When this interval elapses, the backup will run automatically when the machine is next online.

Can I change my encrypting key?

Once the encrypting key is set, it cannot be changed. This is necessary to retain the integrity of the Backup Set, making sure that backup data is only encrypted by one key.

Should resetting an encrypting key be absolutely necessary, the backup set will need to be recreated and re-encrypted.

Can I still use an application when doing online backups?

Yes. Our advanced software can backup application data while the application is still running.